Privacy Policy

Privacy Policy

Effective Date: August 12, 2012

1. Introduction Trademark Specialties LLC ("we," "our," or "us") respects your privacy and is committed to protecting the personal information of our business customers and users. This Privacy Policy explains how we collect, use, and protect your information when you visit or use our e-commerce platform powered by BigCommerce (the "Platform").

2. Information We Collect We may collect the following types of information:

  • Business Information: Company name, address, email, phone number, tax IDs, and other details necessary for business transactions.

  • User Information: Names, job titles, email addresses, and phone numbers of individuals interacting with our Platform.

  • Transaction Data: Order history, payment details, and billing information.

  • Technical Data: IP addresses, browser type, device information, and usage data through cookies or analytics tools.

3. How We Use Your Information We use the collected information to:

  • Process and fulfill orders.

  • Provide customer support and account management.

  • Improve our Platform’s functionality and user experience.

  • Comply with legal obligations.

  • Communicate updates, promotions, or important notices, if permitted.

  • Manage customer relationships and communications through HubSpot CRM.

  • Interact with customers via social media platforms such as Facebook, Instagram, and LinkedIn.

4. Sharing of Information We may share your information:

  • With service providers for payment processing, shipping, IT support, and CRM management (e.g., HubSpot CRM).

  • With social media platforms (e.g., Facebook, Instagram, LinkedIn) to facilitate customer communication and engagement.

  • To comply with legal requirements or enforce our terms.

  • In the event of a business transfer (e.g., merger or sale). We do not sell your personal information to third parties.

5. Data Security We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your information.

  • Opt-out of marketing communications.

  • Restrict or object to certain data processing activities.

7. Cookies and Tracking We use cookies and similar technologies to enhance your experience on our Platform. You can manage your cookie preferences through your browser settings.

8. International Data Transfers If you access the Platform from outside the United States, your information may be transferred to, stored, or processed in a country where data protection laws differ from your jurisdiction.

9. Changes to This Policy We may update this Privacy Policy periodically. Significant changes will be communicated via email or a prominent notice on the Platform.

10. Contact Us For questions or concerns about this Privacy Policy or your data, contact us at:

  • Email: info@tmthreads.com

  • Address: Trademark Specialties, LLC, 1007 5th Ave., New Kensington, PA 15068